Privacy Policy

1. Introduction

Muse AI Generator, also branded Muse AI Gen ("Muse AI Generator," "we," or "us"), operates www.museaigen.com and provides AI image and video generation tools and related services (the "Service").

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website or use the Service. By using the Service, you acknowledge the practices described in this policy.

2. Information We Collect

2.1 Information you provide

We may collect information you directly submit to the Service, including:

• Account details such as your email address, password hash, and, when you use Google sign-in, the relevant Google account identifier and email address.
• Prompts, instructions, image descriptions, model choices, aspect-ratio settings, and other generation parameters.
• Images, files, or other content you upload for generation, editing, conversion, or reference.
• Generated images, videos, task records, timestamps, technical status, credits used, and related metadata.
• Credit balances, purchase records, package details, payment status, and related billing information.
• Messages, feedback, account-deletion requests, support requests, and other communications you send us.

2.2 Information collected automatically

When you use the Service, we may automatically collect:

• IP address, browser type, device type, operating system, language, and approximate location derived from network information.
• Log data, pages viewed, actions taken, error reports, referring URLs, and timestamps.
• Usage information such as generation counts, feature usage, performance data, security events, and rate-limit events.
• Session cookies, security tokens, and similar technical data used for authentication, preferences, fraud prevention, and service operation.

2.3 Information from third parties

We may receive limited information from payment processors, identity providers such as Google, abuse-prevention services such as Cloudflare Turnstile, email-delivery providers, hosting and database providers, storage providers, and AI processing providers when necessary to operate and secure the Service.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Service.
• Process prompts, uploaded images, reference files, and generation requests.
• Deliver generated images and videos and maintain task history, downloads, and account features.
• Manage accounts, credits, payments, usage limits, and customer support.
• Monitor performance, diagnose errors, prevent abuse, enforce policies, and secure the Service.
• Analyze aggregated usage trends and improve user experience.
• Comply with legal obligations, enforce our Terms of Use, and protect the rights, safety, and property of users, Muse AI Generator, and others.
• Send service, security, authentication, and transactional messages.

Where applicable, we process information based on performance of a contract, legitimate interests in operating and securing the Service, consent, and compliance with legal obligations.

4. AI Processing and Model Providers

The Service uses third-party AI models and infrastructure providers to generate and process images and videos. When you submit prompts, images, reference files, or related instructions, that content may be transmitted to and processed by the applicable model or infrastructure provider on our behalf.

Model providers may process data under their own terms, privacy commitments, security practices, and retention rules. We do not control every aspect of third-party processing, but we select providers that are reasonably necessary to operate the Service.

Do not submit content you are not authorized to use or highly sensitive personal information, confidential business information, financial data, medical data, government identifiers, passwords, or other people's private information unless you have a lawful basis and understand the risks.

5. How We Share Information

We do not sell your personal information. We may share information in the following circumstances:

• With AI, hosting, storage, database, security, payment, email, identity, and support providers that help us operate the Service.
• With model or infrastructure providers as needed to process generation requests.
• With payment processors such as Stripe to process transactions and maintain payment status. We do not store your full card number.
• When required by law, legal process, regulation, court order, or governmental request.
• To enforce our Terms, investigate abuse, prevent fraud, protect security, or respond to safety concerns.
• In connection with a merger, acquisition, financing, restructuring, asset sale, or similar transaction.
• With your consent or at your direction.

6. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

Uploaded images, prompts, reference files, generated images and videos, and task records may be retained to process requests, provide generation history and downloads, troubleshoot problems, prevent abuse, and improve service reliability. Retention periods may vary based on account settings, technical requirements, payment records, legal obligations, and provider policies.

You may request deletion of your account and associated content by contacting us. Deletion from active systems may not immediately remove backups, security logs, payment records, or copies held by third-party providers where retention is necessary for legitimate business, legal, or security purposes.

7. Cookies and Similar Technologies

Muse AI Generator uses essential cookies and similar technologies to keep you signed in, maintain session security, remember necessary preferences, prevent fraud and abuse, and operate the Service.

Third-party services used for authentication, payment, security, or content delivery may also use cookies or similar technologies under their own policies. You can control cookies through your browser settings, but disabling essential cookies may prevent sign-in or other features from working.

8. Security

We use reasonable technical, organizational, and administrative measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Password credentials are stored in hashed form, and access to production systems is restricted.

No internet service, AI processing system, storage method, or transmission method can be completely secure. You use the Service at your own risk and should protect your account credentials.

9. Your Rights and Choices

Depending on your location, you may have the right to access, correct, delete, export, restrict, or object to certain processing of your personal information, and to withdraw consent where processing is based on consent.

Residents of the European Economic Area, the United Kingdom, California, and other jurisdictions with privacy laws may have additional rights. To exercise a privacy right, contact us using the details below. We may need to verify your identity before responding.

10. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us so that we can take appropriate steps to delete it.

If you are under the age of majority in your jurisdiction, you should use the Service only with the involvement and consent of a parent or legal guardian.

11. International Transfers

Your information may be processed and stored in countries outside your country of residence. Data-protection laws in those countries may differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers.

12. Third-Party Links and Services

The Service may contain links to or integrations with third-party websites, sign-in providers, payment processors, model providers, or other services. We are not responsible for their privacy practices, content, or policies. Review their privacy policies before providing information to them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the Last updated date. Your continued use of the Service after changes become effective means you acknowledge the updated policy.

14. Contact

If you have questions about this Privacy Policy or our privacy practices, contact Muse AI Generator at [email protected].